Electrocorp's 1-year Limited Warranty
All of our industrial air purifiers are covered by a 1-year warranty on labor as well as a 1-year warranty on parts (motor, cord, switch, wheels, etc). These warranties do not include expendable filters or UV lamps that need to be replaced at regular intervals. The end user should replace the ultraviolet light every 9 to 12 months. Please note that even if the UV light continues to glow, it will lose its ability to neutralize biological contaminants after approximately one year. Call one of our customer service agents if you experience any problems in the first year after purchase.
The warranty is considered active from the date of the original purchase by the end-user if made through an authorized dealer or agent. The warranty is limited to the original purchaser and is non-transferable. Second-hand units or those purchased from an unauthorized source (like an unaffiliated eBay seller) are not covered by this warranty.
This warranty applies to units or parts, which are proven to be defective by reason only of faulty workmanship or materials. In this instance, Electrocorp will at their discretion, repair or replace the part or product free of charge in accordance with the aforementioned guidelines. Shipping costs to the factory are the responsibility of the end user, but the unit will be shipped back to the end user at the Electrocorp’s expense.
This warranty does not apply in the case of damage caused by misuse, neglect, unauthorized repairs, or to damage which has resulted from improper installation, adaptation, modification or use inconsistent with Electrocorp’s operating and maintenance instructions, normal wear, acts of God (flood, fire etc.) or to damage which has occurred during shipping. Units damaged during shipping must be immediately reported to Electrocorp and the shipping carrier.
Electrocorp will not be considered liable under this warranty for any fault or damage arising from defective workmanship if the product has been serviced, modified or repaired by any person other than an authorized Electrocorp technician.
All products returned for service or repair must be accompanied with a Return Authorization number (RA) provided by Electrocorp. The RA number must be clearly visible on the external packaging. Products shipped without an RA number will not be accepted and may be sent back to the shipper.
Note: All orders for Electrocorp units are non-cancellable non-returnable.
Therefore, please contact an Electrocorp customer service agent at 888-852-8247 prior to shipping.